Scanner Support

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9 articles in this collection
Written by Amelia Cook

Further information for IT departments on connecting Thermal Scanner to Network

See further information for IT departments on how to connect the Thermal Scanner to a network.
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Written by Amelia Cook
Updated over a week ago

My thermal scanner has an IP address but is still not connecting to my app and dashboard?

See what troubleshooting steps to take if your scanner is not updating your App or Dashboard.
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Written by Amelia Cook
Updated over a week ago

Why is my Thermal Scanner showing ‘No Network’?

See troubleshooting steps to take if your Thermal Scanner is showing "No Network"
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Written by Amelia Cook
Updated over a week ago

I believe my scanner was damaged in transit

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Written by Amelia Cook
Updated over a week ago

What Thermal Scanner is right for me?

See what Thermal Scanners we currently provide.
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Written by Amelia Cook
Updated over a week ago

Thermal Scanner is giving me unusual readings?

What to do if the thermal scanner is giving unusual temperature readings or failing to take a reading.
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Written by Amelia Cook
Updated over a week ago

How do I find out my Thermal Scanner details?

Need to find out the details about your Thermal Scanner. See the steps to find this here.
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Written by Amelia Cook
Updated over a week ago

How do I connect the thermal scanner to a network?

Find out how to connect your thermal scanner to your network.
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Written by Amelia Cook
Updated over a week ago

How do I setup my Thermal Scanner?

See our step by step guide on how to set up your Thermal Scanner.
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Written by Amelia Cook
Updated over a week ago